Effective Date: 01/07/2025
Welcome to JK Gems (“we”, “us”, or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website www.jk-gems.com (the “Site”), make a purchase, or otherwise interact with us.
By using our Site or providing us with your personal data, you agree to the terms of this Privacy Policy.
We collect information that you voluntarily provide to us when you:
Create an account
Make a purchase
Subscribe to our newsletter
Fill out a contact form
Participate in promotions or surveys
This may include:
Full name
Email address
Billing and shipping address
Phone number
Payment details (processed securely through third-party gateways)
Order history
When you visit the Site, we automatically collect certain information about your device and browsing activity using cookies and similar technologies. This may include:
IP address
Browser type
Operating system
Pages visited
Time spent on the site
Referring site or link
We may collect information from third-party services, such as payment processors or social media platforms, if you interact with us through those channels.
We use your personal data for the following purposes:
To process and fulfill orders
To send transactional emails (e.g., order confirmations, shipping updates)
To personalize your shopping experience
To provide customer service and respond to inquiries
To send promotional emails and newsletters (you can opt out anytime)
To improve our Site, services, and product offerings
To detect and prevent fraud or other unlawful activities
To comply with legal obligations
We do not sell, rent, or trade your personal information. We may share your data with:
Service Providers: Trusted third parties who help operate our business (e.g., payment processors, shipping carriers, email service providers)
Legal Authorities: If required by law or to protect our legal rights
Analytics Tools: Platforms like Google Analytics to analyze website usage and performance (data is anonymized where possible)
Marketing Partners: Only if you have explicitly opted in to marketing communications
We use cookies and similar tools to:
Ensure site functionality
Analyze traffic and behavior
Provide targeted advertising (via Google, Facebook, etc.)
You can manage your cookie preferences through your browser settings or via our site’s cookie consent banner.
We take appropriate technical and organizational measures to protect your data. This includes:
SSL encryption
Secure payment gateways
Regular security audits
Access controls
Despite these efforts, no system is 100% secure, and we cannot guarantee the absolute security of your data.
Depending on your location, you may have the following rights:
Access the personal data we hold about you
Request correction or deletion
Object to or restrict processing
Data portability
Withdraw consent for marketing at any time
To exercise your rights, please contact us at: support@jk-gems.com
We retain your personal data only as long as necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting requirements.
If you are accessing our Site from outside Malaysia, please note that your information may be transferred to, stored, and processed in a country where data protection laws may differ from those in your jurisdiction.
Our Site is not intended for individuals under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children.
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal data.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review it periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
JK Gems
Email: support@jk-gems.com
